David McQuillen
Customer Experience Expert
email: dmcquillen [at] rocketmail.com

About David McQuillen

David doesn't work for McQuillen Interactive, but since he's my brother and he does great work, you should know more about him.

Dave was the former head of Customer Experience at Zurich-based Credit Suisse, where he had a crack team of usability experts reforming Credit Suisse into a usable bank. He's now on to the next big project...more on that soon.

In the meantime, here's some of his latest work:

• Right on, Dave! Monocle's March 2008 issue has a story about the work Dave's group is doing to revolutionize customer experience in bank branches.
• Dave's team made it into the 2008 Business Week Top 50 performers. I can't find the link to the story but they quoted Dave saying some smart-sounding things.
• Dave was featured in Fast Company's Top 10 Creative Minds for 2006! Read about it here.
• Another feature on Dave in Fast Company
• An article Dave wrote for Darwin Magazine on usable business
• Another article in Darwing Magazine on usable business
• An entry on the Learning Lab blog covering Dave's talk at Eurogel 2006 (photos)
• An article with a few quotes in Entrepreneur Magazine
• A stint as Human Factors International's Usability Analyst of the Month